Terms of service

Terms of Service

Last Updated: 8 July 2026

Welcome to Ellis Row ("Ellis Row", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of our website, www.ellisrow.com, including all related services, products, content, features and functionality offered through our online store.

By accessing our website, browsing our products, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms, together with our:

  • Privacy Policy

  • Refund & Return Policy

  • Shipping Policy

  • Cookie Policy (where applicable)

If you do not agree with these Terms, please do not use our website or purchase our products.

Ellis Row operates exclusively as an online e-commerce business and does not maintain a physical retail store for customer visits or in-person purchases.

1. Eligibility

To use our website or place an order, you must be at least 18 years of age or have permission from a parent or legal guardian.

By placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable in your country of residence.

2. Your Account

You may choose to create an account when shopping with Ellis Row.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.

You agree to provide accurate, current and complete information at all times.

We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or breach these Terms.

3. Product Information

We strive to ensure that all product descriptions, specifications, pricing and images displayed on our website are accurate.

However:

  • Colours may vary depending on your screen or device settings.

  • Product measurements may vary slightly.

  • Packaging may occasionally differ from images shown.

  • Minor manufacturing variations do not constitute defects.

We reserve the right to update product descriptions, specifications, availability or pricing at any time without prior notice.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping basket does not reserve that product.

If an item becomes unavailable after an order has been placed, we may contact you to offer:

  • a replacement product;

  • a partial shipment;

  • a refund for the unavailable item; or

  • cancellation of the affected part of the order.

5. Orders

Submitting an order does not automatically create a binding contract.

Your order becomes accepted only after:

  • payment has been successfully authorised; and

  • you receive an Order Confirmation email from Ellis Row.

We reserve the right to refuse, cancel or limit any order where necessary, including but not limited to cases involving:

  • suspected fraud;

  • pricing or technical errors;

  • payment verification issues;

  • unusually large quantities;

  • suspected commercial resale;

  • product availability.

If payment has already been collected for an order that cannot be fulfilled, the relevant amount will be refunded using the original payment method.

6. Pricing

All prices displayed on our website are shown in the selected currency.

Unless otherwise stated, prices do not include:

  • shipping charges;

  • customs duties;

  • import taxes;

  • local taxes payable in the destination country.

Customers are responsible for any customs duties, import charges or taxes imposed by their local authorities where applicable.

We reserve the right to correct pricing errors at any time.

If a pricing error affects an order already placed, we will contact you before processing the order.

7. Payments

We accept secure payment methods available during checkout.

By completing a purchase, you confirm that:

  • you are authorised to use the chosen payment method;

  • the payment information provided is accurate;

  • sufficient funds are available.

Orders may be cancelled if payment cannot be successfully authorised.

Ellis Row does not store complete payment card information.

Payments are securely processed by certified third-party payment providers.

8. Promotions and Discount Codes

Discount codes:

  • cannot be exchanged for cash;

  • may not be combined unless expressly stated;

  • may have expiry dates;

  • may apply only to selected products.

We reserve the right to modify or withdraw promotions at any time without prior notice.

Where misuse or fraudulent use of promotional codes is suspected, Ellis Row reserves the right to cancel the affected order.

9. Shipping and Delivery

Delivery estimates shown on our website are provided in good faith but are estimates only.

While we aim to dispatch and deliver orders within the stated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • customs inspections;

  • courier delays;

  • adverse weather conditions;

  • public holidays;

  • transportation disruptions.

Ellis Row shall not be liable for delivery delays caused by third-party carriers or events outside our reasonable control.

Risk of loss and ownership of products passes to the customer upon successful delivery to the address provided during checkout.

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.

10. Returns and Refunds

Returns, refunds and exchanges are governed by our separate Refund & Return Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

If there is any conflict between these Terms and the Refund & Return Policy regarding returns or refunds, the Refund & Return Policy shall prevail.

11. Order Cancellations

Orders are processed as quickly as possible.

For this reason, we cannot guarantee that cancellation requests can be accommodated once an order has been placed.

If you wish to cancel your order, please contact:

support@ellisrow.com

as soon as possible.

If the order has already been dispatched, cancellation may no longer be possible, and the order will instead be subject to our Refund & Return Policy.

Terms of Service (Part 2)

12. Intellectual Property

All content available on www.ellisrow.com, including but not limited to text, product descriptions, photographs, graphics, logos, icons, videos, website design, branding, trademarks, software and other materials, is the exclusive property of Ellis Row or its licensors and is protected by applicable copyright, trademark and intellectual property laws.

You may access and use our website solely for your personal, non-commercial shopping purposes.

Without our prior written consent, you may not:

  • Copy or reproduce any content;

  • Republish or redistribute website content;

  • Modify or create derivative works;

  • Use our branding or logo;

  • Download images for commercial purposes;

  • Sell, licence or exploit any website content.

Unauthorised use of our intellectual property may result in legal action.

13. User Content and Reviews

Customers may voluntarily submit reviews, ratings, comments, photographs or other content relating to products purchased from Ellis Row.

By submitting such content, you confirm that:

  • you own or have permission to use the content;

  • the content is truthful and accurate;

  • it does not infringe the rights of any third party;

  • it does not contain unlawful, offensive, defamatory or misleading material.

By submitting content, you grant Ellis Row a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and distribute that content for marketing, promotional and operational purposes.

We reserve the right to remove any content that we believe violates these Terms.

14. Website Use

You agree to use our website responsibly and only for lawful purposes.

You must not:

  • attempt to gain unauthorised access to our systems;

  • interfere with the operation or security of the website;

  • distribute viruses or malicious software;

  • use automated software, bots or scripts to scrape or collect website data without permission;

  • impersonate another individual or organisation;

  • use the website to engage in fraudulent or illegal activities.

Any breach of this section may result in immediate suspension of access to our Services.

15. Third-Party Services

Our website may contain links to websites, applications or services operated by third parties.

These links are provided solely for your convenience.

Ellis Row does not control, endorse or accept responsibility for the content, privacy practices, products or services offered by third-party websites.

Accessing third-party websites is entirely at your own risk.

We encourage customers to review the terms and privacy policies of any third-party website before using their services.

16. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce platform used to sell our products.

Although Shopify processes certain technical aspects of the website, all purchases made through www.ellisrow.com are contracts directly between you and Ellis Row.

Ellis Row is solely responsible for:

  • product availability;

  • pricing;

  • customer service;

  • fulfilment of orders;

  • returns and refunds.

Shopify is not responsible for the products sold by Ellis Row or for resolving customer disputes relating to purchases.

17. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that:

  • you have read our Privacy Policy;

  • you understand how your personal information is processed;

  • you consent to the collection and use of your information as described in that policy where consent is the lawful basis for processing.

Our website may use cookies and similar technologies to improve your browsing experience.

Further information can be found in our Cookie Policy.

18. Accuracy of Information

We make every reasonable effort to ensure that the information displayed on our website is accurate and up to date.

However, occasional errors may occur, including errors relating to:

  • pricing;

  • product descriptions;

  • availability;

  • images;

  • promotions;

  • delivery estimates.

Ellis Row reserves the right to correct any such errors at any time, including after an order has been placed.

Where an error materially affects your order, we will contact you before proceeding.

19. Security

We take reasonable technical and organisational measures to protect our website and customer information.

However, no website or online service can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and for ensuring that their own devices remain secure.

If you believe your account has been compromised, please contact us immediately at:

support@ellisrow.com

20. Suspension or Termination

We reserve the right to suspend, restrict or permanently terminate access to our website or Services where we reasonably believe that a customer has:

  • breached these Terms;

  • engaged in fraudulent activity;

  • abused our returns process;

  • attempted unauthorised access to our systems;

  • violated applicable laws;

  • acted in a manner that could harm Ellis Row, other customers or our business operations.

Termination of access does not affect any rights or obligations arising before the termination date.

21. Force Majeure

Ellis Row shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • natural disasters;

  • severe weather;

  • war or civil unrest;

  • strikes;

  • transportation disruptions;

  • customs delays;

  • government restrictions;

  • internet outages;

  • pandemics or public health emergencies.

Where possible, we will make reasonable efforts to minimise any disruption to our customers. 

Terms of Service (Part 3)

22. Disclaimer

While Ellis Row makes every reasonable effort to ensure that our website, products and Services are accurate, reliable and up to date, all information is provided for general information purposes only.

To the fullest extent permitted by applicable law:

  • our website is provided on an "as available" basis;

  • we do not guarantee uninterrupted or error-free operation of the website;

  • we do not guarantee that the website will always be free from viruses or other harmful components;

  • product images are provided for illustrative purposes only and may differ slightly from the actual product.

Nothing in these Terms excludes or limits any statutory rights that cannot legally be excluded under applicable consumer protection legislation.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation would be unlawful, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any other liability that cannot be excluded under applicable law.

Subject to the above, Ellis Row shall not be liable for:

  • indirect or consequential losses;

  • loss of profits;

  • loss of business opportunities;

  • loss of anticipated savings;

  • interruption of business;

  • loss of goodwill;

  • delays caused by third-party delivery providers;

  • customs delays or import procedures;

  • events outside our reasonable control.

Where permitted by law, our total liability relating to any order shall not exceed the total amount paid by the customer for that order.

24. Consumer Rights

Nothing contained in these Terms shall affect any statutory rights available to consumers under applicable legislation.

Customers located in the United Kingdom benefit from consumer protection laws, including but not limited to:

  • the Consumer Rights Act 2015;

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • the Data Protection Act 2018;

  • the UK General Data Protection Regulation (UK GDPR).

Where local mandatory consumer laws provide greater protection than these Terms, those laws shall prevail.

25. Indemnity

You agree to compensate and hold Ellis Row harmless against losses, damages, liabilities, claims, costs and reasonable legal expenses arising directly from:

  • your breach of these Terms;

  • your unlawful use of the website;

  • your infringement of another person's rights;

  • fraudulent or misleading information supplied by you.

This clause applies only to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms.

The remainder of these Terms shall continue in full force and effect.

27. No Waiver

If Ellis Row chooses not to enforce any provision of these Terms at any particular time, this shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

28. Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Refund & Return Policy;

  • Shipping Policy;

  • Cookie Policy (where applicable);

constitute the entire agreement between you and Ellis Row regarding your use of our website and the purchase of our products.

They replace any previous agreements, communications or understandings relating to the same subject matter.

29. Changes to These Terms

We may update these Terms from time to time to reflect:

  • changes in legislation;

  • changes to our business operations;

  • improvements to our Services;

  • security or technical requirements.

The latest version will always be published on www.ellisrow.com.

Where required by law, we will notify customers of significant changes before they take effect.

Your continued use of our website following any update constitutes acceptance of the revised Terms.

30. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.

31. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Ellis Row

Website: www.ellisrow.com

Email: support@ellisrow.com

Ellis Row operates exclusively as an online e-commerce business and does not maintain a physical retail location for customer visits or in-person services.

Customer support is provided via email.

We aim to respond to all enquiries as promptly as reasonably possible.

Effective Date

These Terms of Service take effect from 8 July 2026 and remain in force until replaced by a newer version published on the Ellis Row website.